All of our products are backed with 12 months hassle-free warranty. Within 30 days, you can process it through Amazon directly. Beyond that, please feel free to contact SOUNDPEATS customer service team. The warranty starts from the original purchase date, and it will not be renewed after a replacement sent. SOUNDPEATS privileged customers can enjoy 12 months warranty extension(needs to be registered in 12 months from the purchase date). We strive to provide every customer with delightful and satisfying service. However, not all the damages are included in the warranty.
Damages caused by unauthorized disassembling, misuse, abuse or accidents
Products not purchased from official SoundPEATS Amazon store (exclusive channel)
Products lost or stolen.
Free or fully refunded products.